Ask a question
Business
admin
Phrases for work experience may include: A) Planned, scheduled, and performed clerical work B) Provided training for new employees C) Processed and prepared materials D) All of the above
To answer Answers (1)
Customer Service
admin
When we go into McDonalds to eat, we do not expect to be seated by a hostess or served by a waiter, yet at another restaurant we do expect this treatment. Why? (Think about mental images of what we expect at McDonalds.)
To answer Answers (1)
Business
admin
Marriott hotels are noted for their fantastic service. Their motto is “Ladies and gentlemen serving ladies and gentlemen.” To build and maintain this level of service, which of the following guidelines should managers follow? A) precisely defining employe
To answer Answers (1)
Customer Service
admin
Customers purchasing appliances can purchase a three-year service contract that provides free repair service and parts. When a customer needs Sears? appliance repair service they call for an appointme
To answer Answers (1)
Customer Service
admin
Steven Chan, a consultant from Regina, Saskatchewan, was surprised when he picked up his rental car from Budget at the Calgary airport over Easter weekend. He had reserved a full-size car, but the rental agent told him he could upgrade to a Ford Excursion
To answer Answers (1)
Customer Service
admin
Describe how to use Excel data tables, Scenario Manager, and goal
To answer Answers (1)
Customer Service
admin
When managing SEM campaigns the best way to optimize a quality score is to improve the what?
To answer Answers (1)
Business
admin
Apply the model of emotions, attitudes, and behavior to explain how fun activities might improve customer satisfaction, as well as how they might result in poorer customer satisfaction. There are two aspects to this question: (a) how “fun” workplace even
To answer Answers (0)
Customer Service
admin
Think of a company that sells a product or service that’s similar to Switch Flops, in that the product or service provides a natural segue to add-on products or services. Briefly explain the product and its built-in avenues for future growth. One thing th
To answer Answers (1)
Customer Service
admin
Why would it make sense for a soft drink bottling company (Coca Cola for example ) to have their production facilities closer to their customers base, rather than their supply base?
To answer Answers (1)
Business
admin
Define customer satisfaction.
To answer Answers (0)
Customer Service
admin
Describe three (3) team-building techniques, using examples to illustrate your answer. Explain the concept of a ‘team consensus’. Describe two (2) methods that can be used to assist teams to reach consensus.
To answer Answers (1)
Business
admin
What is the meaning of the term ‘dual ownership’ about trust?
To answer Answers (1)
Business
admin
Customer order receiving is: a) the point in time when the customer has access to choices and makes a decision regarding a purchase, b) the customer informing the retailer of what they want to purchase and the retailer allocates product to the customer, c
To answer Answers (0)
Customer Service
admin
You are the business owner of a firm that services trucks. A customer would like to rent a truck from you for one week while you service his truck. You must decide whether or not to rent him a truck. You have an extra truck that you will not use for any o
To answer Answers (1)
Business
admin
Determine whether the following statement is true or false: Lifetime Customer Value (LCV) is calculated to determine the worth or value of customers.
To answer Answers (1)
Customer Service
admin
You work for a credit card company and are training a new employee in the customer service department. The new employee is learning how to deal with disappointed customers and perform damage control.
To answer Answers (1)
Customer Service
admin
The free shipping and manufacturer’s warranty that come with a coffee maker represent which category of purchase criteria among the four utilities of customer value? A. Form B. Ease of possession C. Time D. Place
To answer Answers (1)
Customer Service
admin
Which of the following is a characteristic of effective team building? a. Team interventions b. Nominal group technique c. Brainstorming d. Mutual trust
To answer Answers (1)
Business
admin
What is a personal guarantee on an engagement letter?
To answer Answers (1)
Customer Service
admin
Which of the following, if true, would best support the argument that Red Robin should use personality tests in the employee selection process? \ Red Robin Gourmet Burgers is a national restaurant chain with nearly 36,000 employees that began as a small
To answer Answers (1)
Business
admin
Indicate whether the following statement is true or false: Suggestion boxes, hotlines, and employee surveys are forms of organizational feedback.
To answer Answers (1)
Business
admin
In a customer benefits package, tangibles are known as ……………………. A) service-content B) process-content C) product-content D) quality-content E) goods-content
To answer Answers (1)
Business
admin
……. is what motivates us to buy products. a. Quality b. Envy c. Value d. Wealth
To answer Answers (1)
Business
admin
Describe the four levels of retention strategies and give examples.
To answer Answers (0)
Business
admin
For the information given, rank the two customers in terms of customer lifetime value. Apple: Avg. Annual Sales: $3,500. Avg. Profit Margin: 15%. Expected Lifetime : 10 years. Banana: Avg. Annual S
To answer Answers (1)
Business
admin
A certain store was keeping a number of brands of washing machines. They had washing machines to cater to the needs of all the segments of the society. They were stocking IFB, Videocon, BPL, National, Godrej, and local made washing machines as well. They
To answer Answers (0)
Главная › Business › Customer Service
Authorization
*
*

Entry Lost your Password ?
Password generation
Get New Password