Wally’s Widget Warehouse takes orders from 7 A.M. to 7 P.M. The manager wants to analyze the process and has provided the process flow diagram shown below. There are three steps required to ship a cus

A. The current maximum output of the process is determined by the slowest step in the process, which is packing at 80 customers/hr. Therefore, the current maximum output of the process is 80 orders/hr. B. If the order taker works at their maximum capacity of 120 customers/hr, then the picking and packing operations will have to work for (120/100) + (120/80) = 1.5 + 1.5 = 3 hours to finish all the orders that were taken. C. Given B, the maximum orders waiting to be picked would be the capacity of the pick operation multiplied by the time required to finish all the orders taken, which is 100 orders/hr x 3 hours = 300 orders. D. Given B, the maximum number of orders waiting to be packed would be the capacity of the pack operation multiplied by the time required to finish all the orders taken, which is 80 orders/hr x 3 hours = 240 orders. E. If the packing capacity is doubled, then the new maximum output of the process is determined by the picking operation, which is 100 customers/hr. Therefore, the new maximum output of the process is 100 orders/hr. F. Given E, the maximum number of orders waiting to be picked would be the capacity of the pick operation multiplied by the time required to finish all the orders taken, which is 100 orders/hr x 3 hours = 300 orders (same as in C). G. Given E, the maximum number of orders waiting to be packed would be the capacity of the pack operation multiplied by the time required to finish all the orders taken, which is 160 orders/hr x 3 hours = 480 orders.