28.03.2023 - 15:51

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer’s travel plans. This is an example of a(n) ________. A) audiovisual

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer’s travel plans. This is an example of a(n) __________.

A) audiovisual-based training method

B) electronic performance support system

C) intelligent tutoring system

D) computer-based training module

Answers (1)
  • Allure
    April 3, 2023 в 17:15

    The given scenario describes a computer program that assists travel agents in entering information about a consumer's travel plans, displays question prompts, and provides travel policies. This system falls under the category of an electronic performance support system (EPSS).

    An EPSS is a computer-based system that provides on-the-job support to employees by integrating various resources such as databases, expert systems, and decision support tools. It assists users in performing their tasks effectively and efficiently by providing relevant information, training, and guidance in real-time. In the given scenario, the travel agents use the EPSS to improve their performance and accuracy in booking travel plans for customers.

    Option A, audiovisual-based training method, refers to a training approach that uses audio and visual aids to deliver information to learners. This option is not applicable to the given scenario as the travel agents are not being trained but rather provided with on-the-job support.

    Option C, intelligent tutoring system, refers to a computer-based system that provides personalized instruction to learners based on their individual needs and preferences. This option is not applicable to the given scenario as the travel agents are not being tutored but rather supported in their job tasks.

    Option D, computer-based training module, refers to a self-paced, interactive computer program that provides instruction and practice to learners. This option is partially applicable to the given scenario as the computer program used by the travel agents may include some elements of training. However, the primary purpose of the program is to provide on-the-job support rather than training.

    Therefore, the correct answer is option B, electronic performance support system, as it accurately describes the computer program used by the travel agents at Apollo Travel Services.

Do you know the answer?
Not sure about the answer?
Find the right answer to the question Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer’s travel plans. This is an example of a(n) ________. A) audiovisual by subject Social-sciences, and if there is no answer or no one has given the right answer, then use the search and try to find the answer among similar questions.
Search for other answers
New questions in the category: Social-sciences
Authorization
*
*

Password generation