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19.07.2022 - 08:19

Discuss whether employee satisfaction is related to positive customer outcomes.

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Discuss whether employee satisfaction is related to positive customer outcomes.

Answers (1)

Vonda April 9, 2023 в 04:00

Yes, employee satisfaction is related to positive customer outcomes. When employees are satisfied with their job, they are more likely to provide better customer service and go above and beyond to meet customer needs. This leads to higher levels of customer satisfaction, loyalty, and repeat business. On the other hand, dissatisfied employees may provide poor customer service or be less motivated to provide a positive customer experience. Therefore, it is important for organizations to prioritize employee satisfaction to ensure positive outcomes for both employees and customers.

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